I cannot access my account?
Your account can be accessed at the following link: support.switchitsupport.com

Your username is your company email address and your password was emailed to you when your account was setup. If you have forgotten your password click the link below to have your password emailed to you.

http://support.switchitsupport.com/forgot_password.asp

If your email address cannot be found in our system please contact a representative to have a new account created. Contact Information is available on our contact page.

I don't have an account.
To request a account with our help desk system please email helpdesk@switchitsupport.com or contact us by phone.

Remote Support
80% of common network issues can be resolved using remote support. To request remote support please open a support request by accessing our help desk system or calling our support line.

Click here to initiate remote support

<< Back to top

Hosting FAQ's
There are many tools available to our hosting clients. Below some common links and instructions are provided. Please refer to your welcome email for the full list of hosting links. To have your welcome email resent please email helpdesk@switchitsupport.com.

Accessing your website control panel

1. Open a web browser and navigate to https://yourdomain.com:8443

2. Enter your domain username/password and click Log In.(Note: This information was sent to you when your account was originally setup.)

Accessing your web-mail system

Your web hosting account includes web mail, allowing you to access your email from anywhere in the world at any time. You can access web mail from http://webmail.yourdomain.com. The login details you need will be the email name (the yourname part of yourname@yourdomain.com) and the mailbox password.

Setting up POP3 accounts

Common email programs such as Outlook, Outlook Express, etc. use common setting to setup a pop3 email account. Below we have listed the information you will need.

POP3 SERVER: mail.yourdomain.com
SMTP SERVER: mail.yourdomain.com (Please note that many Internet Service Providers require you to use their SMTP servers.)

Username: [Your Full Email Address]
Password: [Your password assigned}

Updating email settings (password and other settings)

1. Open a web browser and navigate to https://yourdomain.com:8443/

2. Enter your username YOUR FULL EMAIL ADDRESS and your password.

3. Select the preferences option

4. Enter your new password in the new password and confirm password text box and click OK.

<< Back to top

Managing Email with Switch IT Solutions

This page contains information for creating mailboxes, setting up auto-responders, mail forwarding, email aliases and web mail on our web hosting accounts.

Basic Mailbox Setup

This section shows how to create a mailbox on the web servers using the Plesk control panel.

1. Login to the web hosting control panel as per the instructions given. Click the Mail button. Click Add New Mail Name.
2. Enter the email name (the yourname part of yourname@yourdomain.com) into the Mail Name text box and enter the password for this mailbox into the Password text boxes.
3. Remove the check from Control Panel Access. Check the Mailbox checkbox. Ignore all other settings for now.
4. Scroll down and click the OK button.

Your mailbox is now available for use.

Mail Forwarding

Email sent to any mailbox on your account can be forwarded to an external email address. Before setting this up, check that you can send and receive email normally using the other email address.

1. Login to the control panel and click Mail. Click the name of the email address you want to set up forwarding for.
2. Click Redirect. Tick the checkbox and enter the email address you want to send all email to.
3. Click OK

Email Aliases

Email aliasing allows you to use unlimited email addresses such as sales@yourdomain.com without needing a physical mailbox for each email address. All email sent to an email alias will be routed to a physical mailbox belonging to a user. You can set as many email aliases as required for each user on your account.

1. Login to the control panel and click Mail. Click Show Aliases to see if the alias you want to set up has already been set up.
2. If not, click the mailbox you want to add an alias to. Then click Add New Mail Alias.
3. Enter the alias you want to create into the Mail alias name text box and click OK. The alias is now set up.
4. Test your alias by sending an email to the aliased email address

Auto-Responders

You can set up auto-reponders on any email address on your account. These may include file attachments if required. Auto-responders can reply to all incoming emails, or only to those with certain text in the subject or body of the incoming email. Be sure to read the help file for more auto-responder information.

1. Login to the control panel and click Mail. Click the name of the email address you want to add the auto-reponse message to. Click Auto-responders.
2. If you need to add a file attachment, click Attachment Files and upload the attachments. Click Send File. Note that this only uploads the files to be attached. When you have finished uploading files, click Up Level
3. Click Add New Auto-responder. Enter the name of the auto-response message.
4. If you want auto-responders to reply only to messages with certain text in the body or subject, enter that text in the Request text box and select in the subject or in the body, otherwise use always respond.
5. Enter your reply text and change the limits if required. Add any required attachments. Click OK
6. Test your auto-responder by sending yourself an email.

<< Back to top

We provide a superior level of technical support at an affordable price.