Switch simplifies IT support with a thorough, systematic approach to managing your IT needs….”IT Support Made Simple”.
- Our proactive services create a more stable network environment by preventing many common network issues before they occur. Our clients have peace of mind that their networks are secure and backed up at all times.
- Our reactive services provide timely support managed by our online help desk. Our technicians are certified and trained in today’s latest technology.
- We perform our IT-needs assessment by meeting with business owners/managers to understand future business needs and help develop strategic IT plans to meet those requirements.
Switch brings an affordable corporate style support system to small and medium sized businesses. Our system increases productivity and reduces network down-time with a superior level of support.
Our help desk system keeps everyone informed.
We are organized and ready to go. All support requests are noted in our help desk system and can be accessed at any time by either our clients or technicians.
Our notes are quite impressive.
Our technicians have client and job details at a click of a mouse. Our help desk system keeps all information organized so all technicians are well informed on your network.
Remote support is fast
80% of issues are minor and can be solved in minutes with our remote access system. Our in-house technicians can get you back to work fast.
The difference is all in the approach
Our proactive system minimizes network issues and protects your data. Our reactive support is fast and effective. Our goal is to give you the tools you need with the least distractions possible.
Call 806.798.2600 to schedule a technician visit.
Proactive Services
With the following services, Switch creates a more stable network environment, preventing many common network issues before they occur. Our clients have peace of mind that their networks are secure, backed up, and up to date.
FTP Backup Systems: Are you tired of swapping backup tapes? With our system, all backups are automatic and your data is restored with a click of the mouse. Your data is encrypted and uploaded to a remote server with secure socket layer technology. Our backup system protects your data from environmental threats (theft, fire, etc.) and creates another layer of security to prevent loss of data.
Anti-virus/Malware Protection: Your network is monitored for active threats and scanned for potential vulnerabilities. Our central management and outbreak prevention policies keep your virus/malware protection updated and controlled.
Spam Filtering: Thanks to our relationship with Spam Soap, our spam filtering service cannot be matched. All spam is removed from your email before it ever gets to your network, reducing virus attacks and unwanted mail.
Security Audits: Our security services include vulnerability assessments, intrusion detection, and security access reviews. Our clients have the peace of mind that their network security is monitored for potential risks and safe from external attacks.
Software Updates: We monitor our clients' software, making sure the latest software updates are applied and network security patches are installed.
Business Walkthroughs: Sometimes people get too busy to complain about minor IT issues. Our technicians periodically visit all of our clients to make sure business is running smoothly.
Hosted DNS, Email, and Website Hosting: Our flat-rate clients take advantage of our free website and email hosting services. Our email filtration system creates a redundant system that eliminates failure points.
Software License Management: Oh yeah, we keep track of your licensing too. We will go through that messy software closet and get your licensing needs under control.
Reactive Services
We pride ourselves on fast response time and quality customer service. Through remote support or an onsite visit we will promptly get your issue resolved and your employees back to work.
Help Desk: Our ticket system allows end-users/employees to work directly with our engineers. Simply submit a ticket online or pick up a phone. Our ticket system keeps everyone organized and informed.
Remote Access: Every end user is set up so we can access his/her computer remotely. This quick response resolves about 80% of user issues.
Onsite Visit: A visit from one of our skilled technicians will promptly resolve your issue.
IT Plan
Switch helps your company determine future IT needs and develop a strategy to meet those requirements.
Quarterly Meetings: We schedule quarterly meetings upon request to ensure our clients' network is handling their functional requirements. We will help you develop a plan that addresses your company's present and future needs.
Purchasing Recommendations: We help you find the right products to meet your individual technological needs. We also offer custom built computer systems backed by a three-year warranty on all parts and labor.
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